What happens when you click
a pay button at online checkout?







Conversion in the payment chain



Robin will give you an overview of the payment flow, including tips on how you can improve your conversion in the payment chain.






Best practices to improve your payment page



Marie will share our latest findings across seven key themes to create the optimal payment page. Our tips come from UX best practices and conducting six months of research into the payment page. You will learn how to improve your checkout page experience and reduce your shopping cart abandonment rate.

The new regulation around authentication



With the rise of e-commerce has come an increase in fraud. As such, authentication of your customers is a crucial step in the payment flow. Miriam will share with you more insights on the evolving landscape. From PSD2 to the new SCA with 3D Secure version 2, she will advise how you can maximise your conversion during this authentication step.






Optimize with authorisation data



Stella will give you insights into the authorisation ecosystem and how it works. She will also share how to best leverage your authorisation data to improve your business and how acquirers – like us – often work in this space.


MyPerformance - Your Business Intelligence Tool



Discover how our analytics tool can help you gain more insights around your payments performance over time. In this video, Kate and Jordan will show you the importance of data to keep track of your business evolution and how to improve your payment set- up.




Meet our experts

Robin Soubry

Robin Soubry
Head of Customer Experience

Marie Cheung

Marie Cheung
User Experience & Service Designer

Miriam Zriniava

Miriam Zriniova
Authentication and Fraud Product Manager

Stella Snickare

Stella Snickare
Head of Growth Management for Acquiring

Jordan Vercauteren

Jordan Vercauteren
Growth Analytics & Performance Manager

Kate Paterson

Kate Paterson
Product Designer

Take action to improve your conversion

Find out more about the products and tools we have available at Online Checkout to up your payment performance.

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