Retail

Delivering a world-class integrated experience while keeping control of costs

Omnichannel experience

Global optimization

High processing & volume

Accepting as many customer journeys as they do customers

Managing your payments processes across countries

Delivering world-class services

Retail Market Challenges

« To help them succeed in today’s increasingly diverse and competitive environment, retailers are looking for new ways to improve efficiency and reduce costs. They also need to provide their customers with a consistent high quality experience both instore and online, engaging with them in a more personalized and meaningful way. »

Discover our market views for retail

Our portfolio

Worldline, your partner to energize every business process, customer interaction and transaction

Best-in-class payment solutions

Have your customers pay as they like – accept a broad range of payment brands

Payment Terminals & Services

Offer an optimal acceptance, flexibility and convenience

Interactive in-store experience

Advanced vertical solutions

Commercial Acquiring

Benefit from a Pan-European one stop solution 
Realise economy of scale

Security & Fraud Risk Management

Detect fraud risks
in your e-business

Data and Analytics

Transform data into business outcomes

Digital Commerce

Engage with your customers and capture the full potential of the retailing transformation

Worldline Merchant Wallet

A one-click payment solution, including secure management of identity and payment credentials, through the mobile phone

Support you need with one trusted partner

Technical, training, commercial & assistance: dedicated support teams that know you and your needs from the project implementation to conversion

Case study

Discover how we help McDonald’s France to put the customer at the heart of their organization

Mobile is booming and the exponential growth rate of smartphones have changed the way consumers behave and their buying journey. Consumers are demanding new experiences, always connected, they want ultra-personalised and simple interactions with the brand, at the very moment they need it. To support this new way of consuming, McDonald’s France has decided to build with Worldline a unique, customised platform including a wallet to enable them to start the digital transformation.

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What the PSD2 (Payment Services Directive 2) is changing for merchants and their customers

The introduction of PSD2 will probably encourage the deployment of new account-based payment solutions (Payment Initiation Service Provider) as an alternative to the traditional card-based payment solutions. In this context, merchants will be under pressure from their customers to accept account-based payment methods online and in stores. Some technical aspects such as the strong customer authentication and the way to access the bank account have been detailed by the EBA RTS (European Banking Authority Regulatory Technical Standard) to define the scope and characteristics of the new account based payment services.

Related services

Making instant payments a reality

The European Payments Council (EPC) has confirmed a November 2017 launch date for a pan-European instant credit transfer scheme (SCT Inst) that will bring real-time money transfers across the Single Euro Payments Area (SEPA).

PSD2 the driver of your business opportunities

With the digitization of the economy and the payment market, it was becoming necessary to update the existing Payment Service Directive, thus leading to the PSD2 that will apply from 13th January 2018.

Make your bricks click

These days, customers come into stores better informed and prepared to buy, having used other channels to research beforehand. They are able to continue that research in store on their smartphones. These “omnichannel” consumers typically shop more often, put more in the basket and can become great advocates for a retailer’s brand, as they share their experiences through social media.