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Our societal responsibility

Digital payments for a trusted world

Our approach to sustainability is long term and 360 degrees, taking in every aspect of our business activities and operations. We are committed to delivering sustainable, trusted and secure solutions across the payment value chain, bringing together different worlds, connecting lives, with Worldline at the core passing on trust.

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A list

by CDP in 2021 for our strong commitment to fight against climate change

Platinum level

on the EcoVadis assessment (86/100 in 2020), top 1% of the most sustainable companies in all sectors, worldwide


of our employees consider that Worldline is a friendly place to work


of our employees have a positive perception of diversity within the company


company to contribute to the carbon neutrality of its activities in the payment industry



TRUST 2025 The transformation vehicle for our evolving sense of purpose

After successfully concluding our five-year TRUST 2020 CSR programme, we will now pursue our CSR commitments based on forward-looking targets through our new TRUST 2025 programme. Through ambitious and challenging targets, this sustainability roadmap mobilises the entire Worldline Group to improve our actions when it comes to our people, our business, ethics and our value chain and the environment so as to exert a positive influence across the entire payment ecosystem.


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Building customer trust with reliable, secure, innovative and sustainable solutions


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Ethics & value chain

Endorsing our business ethics within our value chain


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Being a responsible employer by nurturing our employees’ potential


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Leveraging the eco-efficiency of our data centres and offices

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Helping our local communities

Setting standards for our industry

Our leadership in CSR differentiates Worldline, is widely recognised by leading rating agencies, and allows us to actively and positively influence the payment ecosystem.


86/100 Top 1%






B - Prime




S&P Global



CSR TRUST 2020 results 

TRUST 2020 has been a key enabler for mobilising the whole organisation and has resulted in a high level of achievement regarding our main CSR commitments in business, people, value chain & ethics and the environment. To discover the full achievements of our TRUST 2020 programme, please refer to the Integrated Report 2020.


Carbon Reduction Plan

Commitment to achieving Net Zero 

Worldline has adopted a new baseline following the integration of lngenico which has significantly impacted CO2 emissions. Worldline has chosen 2019 as the baseline year as the 2020 emissions were impacted by COVID-19. 
However, please note that Worldline has been publishing its CO2 emissions for scope 1 and 2 since 2014, and since 2015 for scope 3. 
Worldline carbon impact is aligned with the GHG Protocol. 

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What matters to us

Want to know what makes Worldline tick? Find out why we embed trust, security and sustainability in all our leading solutions. Discover how Worldline is leading the way to the future of payments.
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