Customer Contact and Consumer Cloud

better service through improved access

Consumer demand for multimedia and storage solutions for their mobile devices makes cloud storage a powerful tool for generating customer loyalty. Worldline provides mobile telecommunications companies with cloud storage solutions for their customers’ data as well as multichannel interaction management services.


We are also working with our technology partners to develop innovative services for connected vehicles and connected appliances that use machine-to-machine (M2M) communication.



We also provide digital safe content services for companies to help them securely capture and archive digital copies of legal documents.



Consumer Cloud Services


Worldline provides telecommunications companies with convergent messaging services as well as a range of consumer cloud storage and applications solutions to provide cloud-based services to their customers for e-mail and other digital media. We develop customized consumer cloud offerings tailored to the telecommunication company’s business model.


Customer Contact Services


We provide a range of customer contact solutions to help companies manage and improve the efficiency of their call centres and the process of interacting with their customers. Our call centre support solutions include services such as interactive voice response systems that allow certain queries to be answered by automated systems and automatic call distribution services to improve the routing of calls to the right persons based on the nature of the customer’s query. We also provide multichannel interaction management offered on a SaaS basis. This service manages interactions through a range of contact channels (email, chat, SMS, social networks, mobile devices and web self-service) to deliver a unified contact centre solution.




Key fact:

Nearly 10 Petabytes of consumer data under management



Mobility & e-Transactional Services



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