Interview with Emmanuel Chivot
Emmanuel Chivot is Business Analyst Manager at Worldline, within France’s Merchant Services & Terminals. He joined us in 1992.
In the second part of his interview, Emmanuel Chivot presents WL Merchant Billing, our solution to help companies digitize and streamline their billing process, as well as the benefits of this solution for them and for consumers.
In the context of the digital transformation, how is Worldline helping companies face these new challenges?
In order to help these companies, we relied on existing and proven assets. Indeed, Worldline has been offering payment and e-billing solutions for many years now and we have learned to adapt them to the intricacy of our clients’ use cases. For example, we are able to trigger billing to the different entities of large corporations, when they are organized by divisions, by departments, or by regions, while taking into account their international scope.
It is based on these assets that we built our WL Merchant Billing solution, to help companies simplify their billing and payment processes, and even to send payment reminders to their clients in case of overdue bills. This solution therefore covers the entire “Bill-to-Cash” process, focused on billing and payments, which is itself part of the more global “Order-to-Cash” process which covers the entire sales process, from order to payment.
Can you tell us more about this solution and discuss the advantages of “digital” payment for companies?
WL Merchant Billing’s main goal is to solve “Bill-to-Cash” matters, not only in a European context but also in a more general global one. Indeed, billing and payment processes can be very complex, but, thanks to the strength of our international footprint, our experience and our strong partners, we are able to manage this level of intricacy and thus we can offer an ad-hoc solution in the European, American and Asian continents.
Furthermore, WL Merchant Billing allows us to adapt our services depending on our clients’ preferences. Thus, we can as efficiently help clients that prefer prepaid, because they do not want to take risks and thus receive payments before delivering services, as well as those who prefer postpaid, that is to base the price of services on its consumer’s usage.
And from the point of view of consumers, what are the advantages of the digital transformation of payments?
The advantages are intertwined with the evolution of consumption habits. Indeed, today, we are no longer looking for product ownership rather for the right to use it at a less expensive cost. Spotify is a good example of this evolution as it has revolutionized the music usage by allowing people to have access to a huge quantity of music, practically infinite, for a low price without owning any of it. So today, the preference goes to renting a service or a product at a price corresponding to our usage. We also find this evolution in B2B where clients are no longer willing to buy industrial equipment but prefer to rent it and pay for it according to their usage.
Consequently, the digital transformation impacts both B2B and B2C at the same time, rendering the consumption of products and services faster, easier and more personalized.